Privacy Policy

1. Information We Collect

Information you provide to us:

 Name, address, phone number, and email when you create an account, schedule a pickup or delivery, sign up for our newsletter, or contact us.
Payment information when you pay for services (processed securely; see Section 5).
Details about your order, including garment notes, special instructions, and service preferences, which may be linked to your order via a garment tag or barcode.

 

Information collected automatically:

Device and usage data when you visit our website or use our mobile app (e.g., IP address, browser type, pages viewed, approximate location for store locator features).
Cookies and similar technologies (see Section 4).

 

Information from third parties:

If you sign up through a promotional partner or use a linked social media account, we may receive basic profile information from that service.

 

2. How We Use Your Information

We use your information to:

Schedule, fulfill, and manage your dry cleaning, tailoring, and delivery orders.
Process payments and maintain your account.
Send order updates, delivery notifications, and customer service communications.
Send marketing communications and newsletters, where you've opted in (you can unsubscribe at any time — see Section 7).
Personalize your experience with us, both online and in-store.
Improve our website, app, and in-store services.
Comply with legal obligations and protect against fraud or misuse of our Services.

 

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers who help us operate our business, such as payment processors, our home delivery route software, email/SMS providers, and website hosting.
Legal and safety purposes, if required by law, court order, or to protect the rights, property, or safety of Best Cleaners, our customers, or others.
Business transfers, if Best Cleaners is involved in a merger, acquisition, or sale of assets.
Other users, if you post a public review, comment, or testimonial — that content may be visible to others once shared publicly.

We do not share your personal information with third parties for their own marketing purposes.

 

4. Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to remember your preferences, keep you signed in, understand how our Services are used, and, where applicable, measure the effectiveness of our advertising. Most browsers let you control or disable cookies through their settings; disabling cookies may affect how our website and app function. We do not currently respond to browser "Do Not Track" signals.

 

5. Payment Information

Payments are processed through secure, PCI-compliant third-party payment processors. Best Cleaners does not store your full card number on our servers.

 

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, maintain your account, comply with legal and tax obligations, and resolve disputes.

 

7. Your Choices and Rights

Marketing communications: You can opt out of promotional emails or texts at any time using the unsubscribe link, replying "STOP," or by contacting us directly.
Account information: You can review and update your account details by logging into your account or contacting us.
Access/deletion requests: Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information — for example, California residents under the California Consumer Privacy Act (CCPA). To exercise these rights, contact us using the information in Section 11.

 

8. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

 

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. This Policy is governed by the laws of the State of Connecticut.

 

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Best Cleaners
Phone: 860-346-1718
Email: delivery@bestcleaners.com